Shipping Policy

# 🚚 *SHIPPING POLICY – BHEZOO*

Last Updated: [06-01-2026]

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## 1. Order Processing Time

* All orders are processed within *1–3 business days* after confirmation

* Orders are *not processed or shipped on Sundays and public holidays*

* During sales, promotions, or unforeseen circumstances, processing time may be extended

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## 2. Delivery Timeline

* Estimated delivery time is *3–7 business days*, depending on the delivery location

* Delivery timelines may be delayed due to:

* Courier partner issues

* Weather conditions or natural calamities

* Remote or non-serviceable locations

* Government regulations or force majeure events

❗ Delivery timelines are *estimated, not guaranteed*.

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## 3. Shipping Charges

* Shipping charges (if applicable) will be *clearly mentioned at checkout*

* Charges depend on product weight, order value, and delivery location

* *Shipping charges are non-refundable*, unless stated otherwise

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## 4. Cash on Delivery (COD) Shipping

* COD is available *only for selected pin codes*

* *BHEZOO reserves the right* to:

* Disable COD for high-risk locations

* Block COD for customers with repeated order refusals

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## 5. Correct Address Responsibility

* Customers must provide a *complete and accurate shipping address*

* BHEZOO is *not responsible* for:

* Delays due to incorrect or incomplete address

* Failed deliveries caused by wrong contact details

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## 6. Failed Delivery / RTO (Return to Origin)

If an order is returned due to:

* Customer unavailable

* Incorrect address

* Refusal to accept delivery

Then:

* Shipping & return charges may be *deducted*

* *No refund* will be provided for COD orders

* Prepaid order refunds may be processed *after deducting applicable charges*

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## 7. Order Tracking

* Once shipped, tracking details will be shared via *SMS / Email / WhatsApp*

* Customers are advised to track their orders regularly

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## 8. Damaged Package During Transit

* If the package appears damaged at delivery:

* Do not accept the delivery

* Take photos/videos as proof

* Contact *BHEZOO Customer Support immediately*

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## 9. Delayed or Lost Shipments

* In rare cases of delay or lost shipment:

* BHEZOO will coordinate with the courier partner

* Resolution will be provided as per courier and company policies

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## 10. International Shipping

* Currently, *BHEZOO ships only within India*

* International shipping is not available at this time

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## 11. Company Rights

*BHEZOO reserves the right* to:

* Change courier partners

* Modify delivery timelines

* Update this Shipping Policy at any time without prior notice

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## 12. Customer Support

📧 Email: [help.bhezoo@gmail.com]

⏱ Support Hours: Monday to Saturday (10:00 AM – 6:00 PM)

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## ⚠️ Final Note

By placing an order with *BHEZOO, the customer agrees to this **Shipping Policy*.

All decisions taken by *BHEZOO* shall be *final and binding*