Cancellation Policy

# ❌ *CANCELLATION POLICY – BHEZOO*

Last Updated: [Add Date]

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## 1. Order Cancellation – General Rules

At *BHEZOO, order cancellation is allowed **only before dispatch*.

Once an order is *dispatched or shipped, it **cannot be cancelled*.

By placing an order, the customer agrees to this Cancellation Policy.

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## 2. When an Order Can Be Cancelled

An order *can be cancelled only if*:

* Order status is *Processing*

* Order has *not yet been dispatched or shipped*

* Cancellation request is raised *within the allowed time window*

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## 3. When Cancellation Is NOT Allowed

Cancellation will *NOT be accepted* if:

* Order is already *Shipped / Dispatched / Out for Delivery*

* Delay is caused by courier, weather, strike, or force majeure

* Customer changes mind after dispatch

* Customer is unreachable or non-responsive

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## 4. How to Cancel an Order

To cancel an order, the customer must:

* Contact *BHEZOO Customer Support* via Email or WhatsApp

* Provide a valid *Order ID*

* Wait for confirmation based on order status

👉 Final approval is subject to *BHEZOO management decision*.

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## 5. COD Order Cancellation

* *COD orders can be cancelled only before dispatch*

* COD orders *cannot be cancelled after dispatch*

* Repeated COD cancellations may result in *COD option being blocked*

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## 6. Prepaid Order Cancellation & Refund

* If a prepaid order is cancelled *before dispatch, refund will be processed as per the **Refund Policy*

* Refund processing may take *7–10 business days* depending on the payment method

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## 7. Cancellation Charges

* No charges apply if the order is cancelled *before dispatch*

* Cancellation *after dispatch is not allowed*, and no refund will be issued

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## 8. Repeated Cancellation Abuse

*BHEZOO reserves the right to*:

* Limit or block order cancellations for repeated misuse

* Suspend or block customer accounts

* Reject future orders without prior notice

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## 9. Company Rights

*BHEZOO* reserves the right to:

* Modify or update this Cancellation Policy at any time

* Take the final decision on all cancellation requests

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## 10. Customer Support

📧 Email: [help.bhezoo@gmail.com]

⏱ Support Hours: Monday to Saturday (10:00 AM – 6:00 PM)

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## ⚠️ Final Note

By placing an order with *BHEZOO, the customer agrees to this **Cancellation Policy*.

All decisions taken by *BHEZOO* shall be *final and binding*